Shipping & Returns

Any problems with items you receive must be reported to us within 14 days of receipt. We guarantee money back refund without question if the product is defective in any way. Items must be returned in the original condition in which they were received.

If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused. If there is any defect in the product on receipt then it may be returned to us for a refund at that time.

Fragrance Returns

Fragrances are considered dangerous goods by Postal Services which means they are unable to be set through general post. We are happy to accept fragrance returns but it is your responsibility to organise and cover the cost of these. Because of this please choose your fragrance orders carefully.

Please contact our orders department at the Help Desk before returning anything so we can inform you where to send and how to arrange the refund. Returned items will be only be refunded using the same method used to make payment for the order. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items and will be credited through store credit.

Warehouses

Our stock is stored in state-of-the-art, climate-controlled storage facilities in the USA, Hong Kong, the UK and Australia and sent directly to customers. As stock is kept in more than one warehouse we try to send it from the warehouse closest to your location to minimise delivery times.

Split Shipments

If your order contains more than one product, we sometimes ship from multiple warehouse locations and your order may arrive in separate parcels. Please contact us if you have any enquiries relating to specific dispatch locations of your shipment.

Enquiries

If you have any questions about the status of your parcel shipment or our returns policies please contact the Help Desk